Returns and Refunds
Returns and Refunds
Thirty days from delivery, free both ways, and a refund inside two business days of the parcel reaching us. No restocking fee and no reason required.
- Window
- 30 days from delivery
- Return postage
- Free, prepaid label supplied
- Refund timing
- Within 2 business days of arrival
- Exchanges
- Free, same window
How the 30 days are counted
Day one is the delivery date recorded by the carrier. You have thirty calendar days from there. Anything handed to the carrier inside that window is accepted even if it reaches us a few days later.
Sending it back
Email support@threadandsuch.us with your order number and what you are returning. We reply with a prepaid label, normally the same working day. Print it, tape it on, and drop the parcel at the carrier named on the label. There is nothing to pay at the counter.
Condition we can work with
- Unworn and unwashed, with the original tags still on
- Footwear tried on indoors and returned in its own box
- Original packaging included where the item came with any
Every parcel is opened and checked on arrival. If something comes back worn, altered or without its tags we will contact you before taking any action, rather than refunding or refusing silently.
Items we cannot take back
- Gift cards
- Final-sale lines, which are labelled on the product page and again in the cart
- Anything worn, washed, altered or damaged after it reached you
- Underwear and similar intimate items once the hygiene seal is opened
Faulty, damaged or simply the wrong item
Tell us within seven days of delivery with your order number and a photograph. We cover the return postage and send a replacement or a full refund, whichever suits you. A photograph is enough to start with; we will not ask you to ship something back before we have looked at it.
When your money comes back
Returns are inspected on the day they arrive. Once a return is approved, the refund goes back to the original payment method within two business days. Card issuers then take another three to five business days to post it to your statement, which is outside our control. Original postage is refunded only where the return is down to our mistake.
Swapping for another size or colour
Say what you want in your first email. We reserve the replacement while your parcel is in transit so the size does not sell out underneath you. If the swap costs more we send a payment link for the difference; if it costs less we refund the difference.
Corporate and bulk orders
Orders of ten units or more are handled individually. Email us before returning anything at that volume and we will arrange collection.
Get in touch
threadandsuch
2989 Todds Lane, San Antonio, TX 78205, United States
Email: support@threadandsuch.us · Monday to Friday, 9:00 a.m. to 5:00 p.m. CT