Privacy Policy
Privacy Policy
We collect the information an order needs, keep it as long as the law requires, and never sell it. This page explains the specifics in plain language.
- Who controls your data
- threadandsuch, San Antonio, Texas
- Do we sell it
- No, never
- How to reach us
- support@threadandsuch.us
- Response time
- Within 30 days
The information we hold
Order details: your name, delivery and billing address, email address, telephone number, what you bought and what you paid.
Payment records: our payment provider handles the transaction. We receive a confirmation, the amount and the final four digits of the card — never the full number or the security code.
Account details: if you register, your email address, password hash and order history.
Technical details: IP address, browser and device type, the pages you view and the site that referred you.
Correspondence: the emails and messages you send our support team.
What we do with it
Fulfil and deliver orders; handle returns, exchanges and refunds; answer questions; spot fraud and keep the store secure; keep the accounting and tax records we are obliged to keep; understand in aggregate how the store performs; and, only where you have opted in, send occasional email about new stock. Every marketing email carries a one-click unsubscribe.
Who else sees it
We share the minimum each supplier needs and nothing more: payment processors to take payment and issue refunds, carriers to deliver and track, our hosting and ecommerce platform to run the store, email and analytics providers for order messages and site measurement, and professional advisers or authorities where the law requires it.
We do not sell personal information, and we do not hand it to advertisers for their own purposes.
Retention
Order and tax records are held for seven years, as accounting rules require. Support correspondence is kept for two years. Marketing preferences are kept until you unsubscribe. Account details are removed when you close the account, except where an order record must remain.
Your rights
Write to support@threadandsuch.us to see what we hold, correct it, delete it, or stop marketing contact. We reply within 30 days. You can also unsubscribe from any marketing email directly.
Security
The store is served over HTTPS and access to customer records is limited to staff who need it to process orders and answer support requests. We review those permissions as the team changes.
Children
This store is not aimed at children under 13 and we do not knowingly collect their data. If you believe a child has supplied information, contact us and we will remove it.
Cookies
For what we store in your browser and how to control it, see our Cookie Policy.
Changes
When this policy changes we update the page and the date below. Substantive changes are announced on the store.
Last updated: 12 November 2026
Contact
threadandsuch
2989 Todds Lane, San Antonio, TX 78205, United States
Email: support@threadandsuch.us · Monday to Friday, 9:00 a.m. to 5:00 p.m. CT