Contact Us
Contact Us
A person reads every message. Most get a reply the same working day.
- support@threadandsuch.us
- Hours
- Monday to Friday, 9:00 a.m. to 5:00 p.m. CT
- Reply time
- Usually within one business day
What to include
You will get a faster answer if your first message carries the details:
- An order question — order number and the email used at checkout
- A return or exchange — order number, the item, and the size or colour you would prefer
- Damaged or wrong item — order number plus a photo of the item and the packaging
- A parcel that has not arrived — order number and the tracking number from your dispatch email
Our address
threadandsuch
2989 Todds Lane
San Antonio, TX 78205
United States
This is the business and returns address. Please email before sending anything back so we can issue a prepaid label; parcels that arrive without one can be hard to trace to you.
Wholesale and press
For wholesale enquiries or press requests, email support@threadandsuch.us with Wholesale or Press in the subject line and it will reach the right person.
Accessibility
If something here is difficult to use with a screen reader, keyboard or zoom, tell us and we will fix it. Our Accessibility Statement sets out what we are working on.
Company details
threadandsuch
2989 Todds Lane, San Antonio, TX 78205, United States
Email: support@threadandsuch.us · Monday to Friday, 9:00 a.m. to 5:00 p.m. CT