Shipping Policy

Shipping Policy

Everything we send goes out of San Antonio and travels free anywhere in the United States. Below is how long each stage takes, and what we do if a parcel goes astray.

Handling time

1 to 2 business days

Cost to you

Free, no minimum order

Time in transit

1 to 4 business days

Where we deliver

United States only

Where we deliver

We ship to every U.S. state and territory address we can reach by carrier, including Alaska, Hawaii, P.O. boxes and APO/FPO destinations. We do not ship internationally and we cannot pass orders on to a forwarding service outside the country.

Two clocks, both in business days

A business day is Monday to Friday, excluding federal holidays. The two stages run one after the other, so a full journey is normally three to six business days from the moment you pay.

Picking and packing. One to two business days. An order placed before midday Central Time usually moves the same working day; anything later starts the next.

Carrier transit. One to four business days. This clock begins when the parcel is scanned by the carrier, not when you check out.

What it costs

Nothing, at any order value. We absorb the postage rather than build it into the price, and there is no handling charge, no small-basket fee and no surcharge for a rural or residential address.

Following your parcel

You get a tracking link by email as soon as the label is generated. Carriers sometimes take half a day to register the first scan, so a blank tracking page on day one is normal. If there is still no movement 48 hours after dispatch, tell us and we will query it from our side.

If something goes wrong

Address entered wrongly

Email us before dispatch and we correct it free.

Marked delivered, not received

Report within 7 days; we open a carrier trace.

Arrived damaged

Send a photo within 7 days; we replace at our cost.

Never arrived

We replace or refund once the trace confirms loss.

Once a parcel is in the carrier’s network the address cannot be edited, so the earliest message gives us the most options.

Changing or cancelling

An order can be changed or cancelled while it is still being picked. Once it has a tracking number it is in transit, and the Returns Policy applies instead.

Talk to us

threadandsuch
2989 Todds Lane, San Antonio, TX 78205, United States
Email: support@threadandsuch.us · Monday to Friday, 9:00 a.m. to 5:00 p.m. CT